This FAQ applies to Canada AccountEdge and AccountEdge Network Edition or later and US 2010 AccountEdge and AccountEdge Network Edition or later
The Canadian version of AccountEdge and AccountEdge Network Edition 2009 and US versions starting in 2010, introduce a new Activation and Registration process. The application will no longer require you to confirm your license on a regular basis each year.
Activation is no longer the process of activating a Company File but instead you’re activating your license of the software upon installation. There is no longer a limit on the number of company files you can create.
As with the prior versions and the previous End User License Agreement, you can install the software on as many computers that you own licenses for. Additional installations require the purchase of Additional Workstation Licenses.
Troubleshooting
Problem
After clicking Register nothing happens.
Solution 1
You must be logged in with a user that has Administrator rights in order to activate your software. Login using an Admin user and proceed to activate/register your software.
Solution 2
There is currently a known issue where certain international characters, for example “ç” or “ü” used in the contact fields can cause issues during registration. Try replacing those characters. This should allow you to continue to activate/register your software.
If you continue to experience this problem and cannot activate your software, please call customer service at 1-800-322-6962.
Problem
I’m receiving an error saying that the number of available registered licenses for this serial number has been exceeded.
Solution
You can install the software on as many computers as you own licenses for. With the initial purchase of the software, you are entitled to install this software on one computer. If you would like to install the software on more computers, you will need to purchase Additional Workstation Licenses. These can be purchased over the phone or directly form our web site. The Additional Licenses will be added to your existing serial number.
Problem
I need to move my license from one computer to another.
Solution
To move your software from one computer to another, you will need to Deactivate the license from the original computer and the activate the software on the new computer.
To deactivate your software, you can click the Registration link on the bottom of the Welcome Window or by choosing Registration from the AccountEdge menu if on a Mac or from the Help menu if running Windows while you have a company file opened. Click the Deactivate button and this will release the license allowing you to activate it on another computer.
Problem
I’m receiving an error saying that the “serial number entered is not associated with the software”.
Solution
Make sure that you have typed in the correct serial number and make sure that the software you have downloaded and are trying to install matches that of what you have purchased. If you purchased a license for FirstEdge but are attempting to activate AccountEdge, you will receive this error message.
You will also receive this error if you are attempting to activate a version of the software from another country. For example, if you have a serial number for the Canadian version of AccountEdge, you will not be able to activate using a US version of AccountEdge.
Problem
The following error message was received: “The serial number entered is associated with an older version of the software.”
Solution
This message would be received if you were attempting to activate a newer version of the software with a serial number that is associated with a previous version. If you haven’t purchased an upgrade to the version you are attempting to activate, you can do so on our web site or by calling customer service. If you have purchased an upgrade and continue to receive this error.