This FAQ applies to AccountEdge, AccountEdge Network Edition for Canada

Why do I need to register my software?

The registration process protects your software license against misuse while informing us of who the legal owner of the software is through a seamless notification process.

Is my company information secure during online registration?

The online registration only registers your serial number and company information with our database insuring that software piracy cannot occur. Your company and contact information remain secure.

When do I need to register my software?

You have 30 days to register your software.

What happens if I don’t register my software within the 30 day period?

You will not be able to access your company file until you have registered your software.

Where is my serial number?

Your product serial number is printed on the sleeve of your software CD.

I don't have a serial number. How do I get one?

When you purchase a full version of your software, you receive a serial number. If you have an internet connection, you can purchase your software and receive a serial number online.

Where is my serial number if I downloaded my software?

If you downloaded your software after purchasing online, your serial number is in the email confirmation you received when you purchased your software.

How do I register my software if I don’t have an internet connection?

If you do not have an internet connection needed to register your software, please contact customer service for assistance. (we can enter the phone number here)

When I click Register, nothing happens and I'm still on the Registration window...

If you are attempting to register and activate your Canadian version of AccountEdge or AccountEdge Network Edition, you'll need to logged in with a user that has Admin rights. If you're user does not have Admin rights, the application can not save your license file.

After I registered my software, I received a confirmation window that showed a Machine ID number. What is this number used for?

The Machine ID number is a unique number to identify computer that the software is now registered to.

What is the Deactivate button used for?

When the registration of your software is successful, the software license is also registered to the computer the software is installed on. If you wish to change the computer, you must deactivate the registration of the software on the existing computer to enable you to install and register the software on another computer.