User IDs are inactive since upgrading

This FAQ applies to AccountEdge, AccountEdge Network Edition for Canada

If you have upgraded from an older version of AccountEdge, the User IDs have been automatically marked inactive because their functionality has changed.

Passwords and sub-passwords are no longer used to restrict user access within a company file. Instead, you'll assign user rights through the master user ID called 'Administrator". Passwords may be used with user IDs to sign on to AccountEdge; however, sub-passwords no longer exist.

If you're upgrading from an older version of AccountEdge, Accounts, or Premier Accounting, you'll have to activate your user IDs. To do this, sleect the company file in the previous version, enter your Master password in the Password field. If you didn't use passwords, leave this field blank.

Once your company file is open, select Preferences from the Setup menu, then click the Security tab. You'll notice all user IDs other than the Administrator as well as sub-passwords appear in this window and are Inactive. You won't be able to sign on as a user, other than the Administrator, until you activate the user IDs.

If you used sub-passwords, you'll also see password user IDs in the User Access window. They contain the user restrictions from the sub-passwords created in the earlier version of your company file. For Example: the sub-password called SMITH in the previous version of AccountEdge will become PASSWORD#SMITH.

These password user IDs are not valid user IDs, but you can copy their access rights to newly-activated user IDs using the Copy User function. Once the user restrictions are copied to the activated user ID, you can delete the password user ID.

To activate a user in the User ID list complete the following tasks:

  1. Select the User Id you wish to make active.
  2. Click the Edit button.
  3. Uncheck the Inactive box.
  4. Add and confirm a password.

note: You can also choose to copy the access restrictions by using the copy Restrictions drop down menu. This is helpful if you had been using sub-passwords in earlier versions and you would like to use the same restrictions from old-passwords.