You May Not Delete a Deposit From a Recorded Sale

*** This FAQ Applies to AccountEdge, AccountEdge Network Edition, Premier Accounting, FirstEdge and BusinessBasics ***

MYOB will not allow you to simply delete a customer payment or deposit if the invoice to which it applies originated as an Order.

To remove the deposit or payment:

1. From the Sales Register, select the customer invoice to which the payment you are trying to remove applies. Bring the invoice up to the screen by clicking on the arrow to the left of it.
2. Delete any/all items and amounts, tax and freight from the body of the invoice. The amount in the Balance Due Field will now be a negative number, representing the amount of the payment already applied to this invoice.
3. Click Record.
4. A dialog box appears, asking whether you wish to record the sale. Click OK.
5. Click on the Sales Register>Returns & Credits tab in the Sales Command Center.
6. Select the credit you created from the list that appears, and then click Pay Refund.
7. The refund check appears in the Settle Returns & Credits window. Click Record.

Note: If you want to only remove the deposit transaction from your records and not actually write a refund check, use the word Refund, for example, instead of a check number in the Settle Returns and Credits window.

The steps above do not remove the original invoice or the payment. It backs out the transactions from the accounts that they were posted to allowing you to re-enter them if needed. If you need to re-enter the sale and payment, as in the case where you were simply correcting either the sale or the payment, make sure you enter the dates of each correctly.

TO REMOVE A DEPOSIT APPLIED TO A PENDING INVOICE - V9 OR EARLIER:

1. In the Sales Command Center go to Transaction Journal and select the Sales Tab.
2. Enter the date of the invoice in the ‘from and to’ date fields.
3. Click on the zoom arrow to the left of sales invoice date. The original invoice appears on your screen.
4. Delete any/all items and amounts, tax and freight from the body of the invoice. The amount in the Balance Due Field will now be a negative number, representing the amount of the payment already applied to this invoice. Click OK.
5. From the Sales Command Center select the Settle Returns & Credits button in the bottom left side of the command center.
6. A pop-up screen will appear with the customers that you have credits on file. Select the customer and the amount of the credit that you just created and select the Refund button.
7. The refund check appears in the Settle Returns & Credits window. Click Record.

---